Q: What makes your sunglasses stand out from others on the market?
A: Our sunglasses are designed with high-quality materials, exceptional craftsmanship, and innovative designs that offer both style and protection from the sun’s harmful rays. We use only the best materials in our sunglasses, including polarized lenses, titanium, and acetate. Our sunglasses are also tested to ensure they meet our rigorous standards for UV protection, durability, and performance. We strive to create timeless pieces that are both functional and fashionable, so you can enjoy your sunglasses for years to come.
Q: How do I find the right size of sunglasses for my face?
A: We provide detailed measurements for each frame on our website, including lens width, bridge width, and temple length. You can use these measurements to compare to your own face or to a pair of sunglasses that you already own, so you can find the perfect fit for your face.
Q: What materials do you use in your sunglasses?
A: We use a variety of materials in our sunglasses, including titanium, acetate, and metal. We are committed to using the best materials in our sunglasses to ensure they are durable, comfortable, and provide excellent performance.
Q: Do your sunglasses provide 100% UV protection?
A: Yes, all of our sunglasses provide 100% UV protection to shield your eyes from harmful UV rays. We use high-quality lenses that are certified to block UVA and UVB rays, which can cause damage to your eyes over time.
Q: Are your sunglasses scratch-resistant?
A: Our sunglasses are designed to be lightweight, durable, scratch resistant and hardcoated, but no lens is completely scratch-proof. We offer coatings such as anti-scratch and anti-reflective to help protect your lenses from scratches and other damage. However, it’s important to take care of your sunglasses by keeping them in a protective case and cleaning them with a soft cloth to avoid scratching.
Q: What kind of coatings have your lenses?
A: Our lenses are made with high-quality materials and coatings, like scratch resistance, UV400 protection, anti-reflection-coating inside and super hydrophobic coating to ensure easy cleaning. We are confident to provide you great optics and quality.
Q: What is the difference between polarized and non-polarized lenses?
A: Polarized lenses are designed to reduce glare and improve visibility in bright conditions. They are particularly useful for activities such as fishing and skiing.
Q: What is the best way to care for my sunglasses?
A: To ensure the longevity of your sunglasses, we recommend cleaning them with a microfiber cloth and avoiding exposure to extreme heat or cold. When not in use, store your sunglasses in the provided case to protect them from scratches and damage.
Q: How do I clean my sunglasses?
A: We recommend cleaning your sunglasses with a microfiber cloth or lens cleaning solution to avoid scratching the lenses. Avoid using paper towels, clothing, or other abrasive materials, as these can cause damage to your lenses. If your sunglasses are particularly dirty, you can rinse them under running water before wiping them dry with a soft cloth.
Q: Where can I buy your sunglasses?
A: Our sunglasses are currently only available on our website. We also offer free shipping on all orders within the Germany and have a 100% satisfaction guarantee, so you can shop with confidence.
Q: Can I cancel or change my order after it has been placed?
A: We strive to process and ship orders as quickly as possible, but if you need to cancel or change your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once the order has been processed and shipped.
Q: How long does it take to receive my sunglasses after I place an order?
A: We strive to process and ship orders as quickly as possible. Most orders are shipped within 1-2 business days after placing the order and should arrive within 5 business days in the Germany, but unfortunately we are unable to guarantee it. International shipping times may vary. We provide tracking information for all orders so you can monitor the progress of your shipment.
Q: Can I return or exchange my sunglasses if I am not satisfied?
A: Yes, we offer a hassle-free return and exchange policy within 15 days of purchase. If you are not completely satisfied with your sunglasses, please contact our customer service team contact@suntos.de to initiate a return or exchange. We want you to be happy with your purchase and will do everything we can to ensure your satisfaction.
Q: What is the warranty on your sunglasses?
A: We offer a one-year warranty on all of our sunglasses against defects in materials and workmanship. If you experience any issues with your sunglasses within the first year of purchase, please contact our customer service team contact@suntos.de for assistance. We stand behind our products and are committed to providing our customers with the highest level of service and support.
Q: Do you offer any promotions or discounts?
A: We periodically offer discounts and promotions to our customers through our website and social media channels. You can also sign up for our email list to receive updates on new products and special offers. Additionally, we offer free shipping in Germany, so be sure to check our website for current promotions. Thank you for considering our sunglasses, and we look forward to serving you soon.