EXCHANGES AND RETURNS
We have a 15-day return policy, which means you have 15 days from the date you received your item to request a return.
DAMAGE AND PROBLEMS
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so we can evaluate and resolve the issue.
You can always contact us with questions about returns: contact@suntos.de.
HOW TO RETURN
- Prepare the items that you want to return with your purchase invoice.
Pack the items you want to return safely, if possible, in the same box in which you received your online order, and enclose the purchase invoice inside the box.If you do not have the invoice of your online order, you can request a copy by sending an email to contact@suntos.de.
- Ship the items to:
Name: TIER1Brands UG
Address: Friedrich-Vorwerk-Straße 13-15, 21255 Tostedt, Germany
- Recommendation
We recommend you to track and insure your package.Before shipping your order to our warehouse, you must notify us in advance by sending an email to contact@suntos.de.Please note that for this method of return, SUNTOS will not accept consignments with charge to the recipient or cash on delivery.The shipping charges will be at the customer’s expense.
CONDITIONS
When you make an exchange or return, you must comply with the following conditions:
- All items must be in perfect conditions with the original labels.
- The invoice must be enclosed in the package.
- SUNTOS will not be responsible for any returns made with a different method to those offered by SUNTOS. The customer will be responsible for shipping costs, as well as safe arrival of the parcel.
REFUND
If you decide to return your order to our warehouse, the period to receive the refund is up to 30 days after the date of receipt of your order. We remind you that the refund will be made through the same payment method you used when placing your online order.